I would like to include an invoice or other document with my order, how can I do that?
You can now attach documents (invoices, for example) directly to the orders. This removes the need to email them to us. You just need to ensure that you make a note in the warehouse notes field when creating the order indicating that you want the attached document (for example – invoice) printed and included. To […]
Read More »How can I integrate my Amazon Seller Central / Marketplace orders with Sweetwater Logistics?
Sweetwater Logistics connects directly to your Amazon Sellers store by way of API. When setting up this connection, we need your Merchant ID, Marketplace ID, and Merchant Token. You can email these to integration@sweetwaterlogistics.com. 1) Go to http://developer.amazonservices.com. 2) Click the Sign up for MWS button. 3) Log into your Amazon seller account. 4) On […]
Read More »What are your standard payment terms?
Our standard payment terms are net 10 days.
Read More »Who do you recommend shipping with?
We recommend that you use the shipping company or common carrier that best satisfies your own requirements on the basis of rate, transit time, amenities, tracking capability, interface ability etc. Sweetwater Logistics has developed a tool that evaluates every order shipment at time of shipping based on the weight, dimensions, destination etc. and selects the […]
Read More »What is your minimum contract length?
We do not require that our customers contract with us for a specified amount of time. Instead, we prefer to ensure that our relationship is fruitful and lengthy, not due to a clause in an agreement, but due to your satisfaction and continued receipt of value from our services.
Read More »What does a typical fee structure look like?
We will work with you to design the supply chain and logistics solutions that best fit your needs. The fees generally cover the handling in, storage, picking of orders, processing the shipping arrangements and an administration fee. Our intention is to convert as much of your current fixed costs to variable costs. For further info, […]
Read More »Who will be my main contact if I become a customer? Where are they located?
Your main contact will be our President, Steve Thomson, located in our headquarters in Charlotte, NC.
Read More »Which locations would you recommend using for my company?
This will be determined by where your product is sourced from, where your customers are, what the chosen means of transport are for each transfer and what level of ‘contact’ you want to have with your product. Sweetwater Logistics is first and foremost a logistics partner, not a warehouse or facility owner that needs to […]
Read More »Where are you located? Headquarters and other facilities?
Sweetwater Logistics is headquartered in Charlotte, North Carolina. We chose this location because we can ship product to 80% of the contiguous US population within 2 days.
Read More »What type of fulfillment services does Sweetwater Logistics specialize in?
Sweetwater Logistics is a niche logistics firm focused on providing small to medium size companies an edge in terms of their supply chain and logistics operations. As such, our fulfillment service expertise ranges from direct to consumer of small order size high frequency volumes to B2B of low frequency high volume shipments.
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